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Terms And Conditions

By entering our website, you unconditionally consent to the following Terms and Conditions of Use which OPTIXANTHIN reserves all rights to change, modify and remove portions of these terms and conditions at any time with or without prior notice. The Terms and Conditions of Use including, but not limited to, any other agreements and policies incorporated by reference herein. Your continued use of this website shall signify your agreement to be bound by the modified terms and conditions. Unless otherwise referenced herein, any reference to “the company” shall include OPTIXANTHIN and all of its affiliates. is made available to you in accordance with the following Terms and Conditions. Please read them carefully before ordering. We periodically make amendments to these Terms and Conditions and to the information contained in our website. Your statutory rights shall remain unaffected by these Terms and Conditions. 

Acceptance of Your Order

Once an order is placed, you will receive a confirmation acknowledging your order has been received. We reserve the rights not to accept your order if the item is out of stock, does not pass our quality checking stage and/or if we are unable to obtain authorisation for payment. All orders are subject to availability and confirmation of the order price.

If item(s) that you order is out of stock, subject to a delay or consist of pricing, detail and description errors, we shall try to contact you at your registered email address on our website. If we cannot reach you via email, we shall cancel your order within 48 hours with/without your acknowledgment.

We aim to dispatch all orders within 7 working days subject to credit clearance and address verification.  All shipments sent by our courier partner require a signature as proof of delivery. Shipments are insured whilst in transit from OPTIXANTHIN until the parcel is signed for, at which point responsibility for your purchased goods passes to you. 

Product and Pricing Information

Although we have made every effort to display the products and its colours as accurately as possible, the displayed colour of products will depend upon one’s monitor and we cannot guarantee that one’s monitor will accurately portray the actual colours of the products. Products displayed may be out of stock or discontinued, and prices are subject to change. We are not responsible for typographical errors regarding price or any other matters. 

Duties and Taxes

Duties and taxes are calculated according to your shipping destination. The online prices shown are including GST charges. You may find the total GST charges once you have proceed to Checkout page. International orders are shipped on a DDU (Delivery Duty Unpaid) basis. This means that any duties and taxes incurred in Customs charges vary depending on the country of delivery. Please kindly be informed that your shipment/order cannot be classed as personal effects/personal use as your shipment is delivering from as a business to yourself as a consumer. Therefore, you are responsible for import duties and/or taxes at your local customs office. Duties and taxes incurred in the country of destination are the responsibility of the customers. By placing your order in, you unconditionally consent to our terms and conditions of purchase.

Return Policy

Customer satisfaction is the utmost priority to us hence we will handle your online sales with extra care. In case of unforeseen circumstances such as the goods you order are damaged or faulty upon receipt, kindly report to us with Invoice No., Shipping AWB no. and photographic evidence of the damaged or faulty via within 48 hours from parcel received. Returned item without notification will not be accepted. You are required to return the item via shipping only. The product you return must be in new, unused, and unworn condition with all the original packaging.

Upon confirmation of acceptance of exchange, please allow fourteen (14) days to arrange for delivery of goods.

Alternatively, you may contact our customer service at 016 223 4101 , Monday to Friday (excluding Public Holiday) from 9am to 5pm for assistance.

Payment made  are not refundable.


We accept both Visa and Master Card, debit card and online payment portal via iPay88. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise the payment, we will not be liable for any delay or non-delivery of your order. We also reserve the rights to cancel your order.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct. Once your order is accepted and processed by us, payment will be made in full.

All transactions on our website are processed using iPay88, a secure online payment gateway that encrypts your card details in a secure host environment.

Liability and Indemnity

Except the relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss and damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of our website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.

Copyright Statement

Shop Online owns or has rights to all content including logos, wallpaper, icons, characters, artworks, images, graphics, photographs, music, texts, software and other materials of the website (the “content”), and all HTML, CGI and other codes and scripts in any format used to implement the website (the “codes”). The content and code of the website is protected by copyright. Except as set forth above, you may not copy, modify, upload, download, transmit, re-publish, display for distribution to third parties for commercial purposes, or otherwise distribute any code or content from the website without the prior written agreement of the company. Your failure to comply with this legal statement will constitute breach of contract and will violate the company’s copyright, trademark and other proprietary and industrial property rights.

Effective date:

These Terms and Conditions are effective from 1st Nov 2019.